NHS IQ Changeathon

#NHSEngland: #NHSChangeDay is proof that the best way to improve care is to back the creativity, commitment & compassion of staff.



Did you miss the event?

Don’t worry, you can watch every second of it here 

Presenters and speakers:

Ambeya Begum

Ambeya Begum: “Over the years, I have found the struggle of juggling being a young carer for a mum with bipolar and schizophrenia, a third year undergraduate student with a part time job and a mother figure for my younger brothers somewhat ‘normal.’ However, not everyone has the capability of staying mentally strong and I take it as an obligation on my behalf to prevent others experiencing a tough childhood and create the change that young carers are still wishing to see.
Dr Damian RolandDamian Roland: ”Hello. My name is Dr Damian Roland and I am a consultant and honorary senior lecturer in Paediatric Emergency Medicine My research interests include the evaluation of educational interventions and improving the recognition of illness in children. In the past I have been part of the core leadership team for NHS Change Day and now I am just trying to put a lot of improvement theory into practice. I  blog regularly and am proactive on other forms of social media, notably twitter: (@damian_roland). Despite being a paediatrician I’m constantly amazed by how much I learn from my daughters and I’m forever grateful for my wife’s understanding…!”

Andy Tysoe is a Memory Nurse at the Countess of Chester Hospital. He is currently undertaking a secondment two days a week at Cheshire West and Chester Council to enable and inspire people to think differently about dementia, create dementia friendly communities and a dementia friendly Council. Andy is also a dementia friends champion and had many highlights in this role, including co-presenting a session with Prof Alistair Burns. Andy trained to be a Registered Mental Nurse in Northampton and spent most of his career in Portsmouth, which he considers to be his spiritual home! He has worked in most mental health disciplines and was attracted to working with people living with dementia to stand up to the scandalous lack of support, services, dignity and compassion, and positivity surrounding dementia care generally. He is a keen supporter of true person centred care taking much inspiration from Tom Kitwood.

Lisa Rodrigues CBE is a writer and mental health campaigner. She joined the NHS in 1973, spent the first half of her career as a nurse and a health visitor, and the latter half in NHS management, including 13 years running Sussex Partnership NHS Foundation Trust. In 2012, Lisa was awarded a CBE for services to the NHS. In 2013, she announced her plans to retire the following year, and then surprised friends and colleagues by coming out about her own experiences of depression since aged 15. A few weeks later, Lisa was hit with her worst ever depressive episode. With help from her GP, psychiatrist, therapist, family and best friend, she managed to go back to work in January 2014. Lisa shall always be grateful to them and wonderful work colleagues for supporting in her final 8 months at work. Lisa now uses her understanding of stigma, including self-stigma, to raise awareness and reduce the negativity that is still be associated with mental illness. She, speaks at conferences and via the broadcast media, and is an ambassador of the national Time to Change campaign. Lisa coaches people in executive roles, and supports new NHS managers and clinicians in a voluntary capacity through NHS Change Day and other initiatives. In addition, Lisa is an Independent Member of Council at the University of Sussex, and a Trustee of Grassroots Suicide Prevention.

Kate Pound

#Hellomynameis Kate Pound and I’m on a secondment as a Transformation Fellow in the Horizons Group at NHS Improving Quality. My substantive role is Quality Improvement Lead at Nottingham University Hospitals NHS Trust (NUH). I started nursing aged 16 as a Cadet Nurse and went on to complete my training at Bristol, and advanced nursing at Nottingham. I specialise in rehab nursing which includes older peoples and stroke and have a passion for discharge planning – I think you can make such a difference to people’s quality of life and outcomes by getting it right. This is my second year of involvement in Change Day and last year, I was proud to support NUH staff to spread Change Day far and wide across the hospital. My lasting memory of Change Day from 2014 was seeing the removal of hierarchical barriers that so often get in the way of change. This year, my Change Day experience is from a different perspective of working on a national level, but my recent role in managing the School for Health and Care Radicals means I can help others to tell their story of how they have lead on change. You can follow me on Twitter @KateSlater2.

Gill Phillips is the creator of the award-winning Whose Shoes?®  concept and tools: a multi-perspective approach to transforming health and social care services, putting the person in the centre in order to shape services in a truly holistic way. A First Class Honours graduate, and with 35 years’ experience in the sector, Gill is known for gently but firmly pushing the boundaries, challenging stereotypes, stigma and silo thinking. She is an international speaker and is a champion of the full involvement of experts by experience. Her workshops are lively, inclusive and relaxed – encouraging everyone to discuss the real issues as equals, regardless of roles or organisations, and to build powerful networks and collaborations. She tweets as @WhoseShoes and has been a long-time supporter of NHS Change Day, leading a dementia campaign last year (Day 41 of #100daysofchange).She writes / hosts the influential “in my shoes” blog series. Listed in 2014 in both the HSJ ‘Top 50 Inspirational Women’ and HSJ ‘Top 50 Innovators’.

Lydia Salice, an Alumni of the NHS graduate management scheme, is Service Manager at Birmingham Children’s Hospital. Lydia  got involved in NHS Change Day last year in the West Midlands through her pledge to introduce paired learning between doctors and managers at Birmingham Children’s Hospital. This year she will be focussing on supporting hubbies in the West Midlands to spread the word about change day.

Kate GrangerKate Granger is a final year Elderly Medicine Registrar currently working at St James’s University Hospital in Leeds. Her work interests include medical education and she spends a great deal of her time at work delivering teaching to medical students and junior doctors. She is also interested in continence, delirium, Palliative Care in the acute hospital setting and the interface between Geriatric Medicine and Surgery. Outside work Kate’s main passion is cooking and baking. She also enjoys embroidery, playing her flute, reading, walking and watching cricket. She is a keen swimmer and despite her illness still regularly manages 50 lengths of the pool.

In May Kate and Chris were honoured to be invited to a Garden Party at Buckingham Palace. They were introduced to Her Majesty and spent a few minutes talking about their fundraising efforts. It was an incredibly special day yet utterly surreal which neither Kate nor Chris will ever forget. On June 7th Kate was awarded the Jane Tomlinson Award for Courage and was named overall Yorkshire Woman of Achievement at a special celebratory lunch event held at the Royal Armouries in Leeds.

You can follow Kate on  Twitter @GrangerKate and her website theothersidestory.co.uk.

Adam Dalby – Global Partner Originally from East Yorkshire, Adam is in his final year of medicine at The Queen’s University of Belfast. He has business experience in the world of veterinary practice; going from all creatures great and small to just the one species! He graduated from Imperial College London in 2011 with a BSc in Medical Sciences with Management, following his group project exploring the importance of networking in General Practice in providing high quality patient care. Adam has been the Lead of the Think Tank Workstream at the FMLM’s Medical Student Group (MSG) and has previously been the Transitional Lead of the Recruitment and Engagement Workstream. Adam is the Founder of the Queen’s Healthcare Leadership Forum (www.qhlf.co.uk), and believes passionately that those working on the front-line are able to best improve healthcare services for patients and that junior staff must be empowered to innovate by senior staff in order to modernise the health service. Adam is the project coordinator for HSC Change Day 2015, and believes that initiatives such as this are the best way to move towards cultural change in our HSC.

Dr Helen Bevan has been a leader of large scale change in the English National Health Service for more than 20 years. She led the groundbreaking “Business Process Reengineering” transformation programme at The Leicester Royal Infirmary in the 1990s. As a result, she was asked to become a national leader of initiatives to improve patient access to NHS care for which she was made an Officer of the Order of the British Empire in 2001. Helen has been at the forefront of NHS improvement initiatives that have made a difference for thousands of patients ever since. She introduced the first nationwide collaborative programmes to improve the delivery of cancer care across England in 2000. She designed the highly influential “Ten High Impact Changes for Service Improvement and Delivery” in 2004 and conceived the impactful “Productive Series”, starting with “The Productive Ward” in 2007. In 2010, Helen’s team launched a call to action, utilising social movement leadership principles, which contributed to a 51% reduction in prescribing of antipsychotic drugs to people with dementia across the country. Helen initiated NHS Change Day, in partnership with a group of young clinical and managerial leaders in 2012. NHS Change Day 2014 was the largest ever voluntary collective action for improvement in the history of the NHS with more than 700,000 pledges made to take action to improve experience and outcomes for patients. NHS Change Day also won the global “Leaders Everywhere” challenge run by Harvard Business Review and McKinsey. NHS Change Day and another initiative Helen conceived, The School for Health and Care Radicals, are currently included in “Britain’s 50 new radicals” list sponsored by The Observer. Helen Bevan is acknowledged globally for her expertise in large scale change and ability to translate it into practical action and deliver outcomes. She provides advice, guidance and training on transformational change to leaders of health and care systems across the world. In 2008, the 60th anniversary of the National Health Service, Helen was recognised as one of the 60 most influential people in the history of the NHS.

S:\Horizons Group\Rachels Folder\Rachel\disc 2\Headshots\Headshots 3600x2400\IMG_9500_Portrait_3600x2400.JPGJackie Lynton is a change activist with over 33 years’ experience working across the NHS and Social Care in clinical, strategic, operational, change management and commissioner roles.

Jackie is currently Head of Transformation for NHS Horizons Group who operate at the edge of new era thinking and practice in change and transformation. Jackie believes in working through the disruptive power of connection rather than hierarchy, helping people to think differently about the ‘rules of change’ and making sense of it in their own context.

Jackie is at the forefront of NHS transformation initiatives and has been the architect behind the development of the largest simultaneous improvement initiative across the NHS; ‘NHS Change Day’ a grassroots movement making over 800 thousand pledges to improve patient care. It has been described as game changer and has spread to over 10 countries. Jackie has presented of this work worldwide.

As a commissioner Jackie was asked to lead the 12 month quality assurance review for Mid-Staffordshire Hospital, in what was the most challenging and turbulent time in the NHS, gaining first-hand experience of working with clinicians and patients to create change. Starting her career as a mental health nurse Jackie has a passion for working with and partnering with patients, which strongly defines her values for action.

PaulaPaula Moulton is passionate about maintaining dignity and respect for everyone. For her, having the right wheelchair means that she can do all the things that are meaningful to her such as competing in wheelchair dancing. Paula is one part of the dance partnership called Strictly Wheels and competes at International Paralympic Committee (IPC) championship level all over the world. Paula is also actively involved in several charities and in national and local work to improve the access and quality of service for people who require wheelchairs.


Jane Whittome joined NHS IQ in April 2013 and heads up the programmes on Experience of Care and Long Term Conditions and End of Life Care. Her previous post was working as an associate director in the National Cancer Action Team, where she led and co-ordinated a number of service reviews relating to Hospital Services, including the delivery of the National Radiotherapy Advisory group report and the publication of the National Chemotherapy Advisory Groups Report. Jane has worked in the NHS for over 38 years, having originally trained as a nurse at the Royal London Hospital. She later specialised in Nephrology nursing. She has held a variety of nursing and managerial posts within acute Trusts, the last post being general manager for cancer and haematology services and lead cancer manager at Guy’s and St Thomas’ NHS Trust. This included responsibility for delivery of cancer targets across the organisation and locally implementing key aspects of the NHS Cancer Plan.

Alex KamaduAlex Kamadu trained as an Occupational Therapist in South Africa and has been working in the UK across community and acute settings both as a clinician and an operational manager. Alex is passionate about change and improvement and is currently working as a Transformation Fellow in the Horizons group of NHS Improving Quality. Alex has a keen interest in professional development of others and has involved in several professional networks and charities within his communities.
Jodi B profile pictureJodi Brown is a Senior Transformation Lead in the Horizons Group at NHS Improving Quality (NHSIQ) and has a background as a Cognitive Behavioural Therapist, having previously been Clinical Lead and Service Manager to primary care talking therapies (IAPT) in Dorset HealthCare University NHS Foundation Trust. After discovering her love for service improvement and development, Jodi took on the role of Head of Innovation at the same Trust and founded “i-matter”, a digital crowdsourcing platform, to encourage and enable people to contribute their to make improvement. In her current post as Senior Transformation Lead, Jodi has responsibility for a number of programmes including The Edge, a virtual bulletin and hub for health and care activists, the virtual and social School for Health and Care Radicals and ‘Challenge top-down change’: crowdsourcing ideas to support NHS organisations find solutions to for real and sustainable bottom-up change. You can follow Jodi on Twitter @JodiMOlden or contact her via email: Jodi.Brown@nhsiq.nhs.uk

One comment on “
  1. Umesh Prabhu says:

    If you really want to see some real changes please do come to Wrightington, Wigan and Leigh FT. We defined our values, worked with our staff and have robust staff engagement. We then appointed leaders who uphold our values, It is our staff who told us who are good leaders and who are poor leaders. Removed some poor leaders and appointed value based leaders and put robust governance and excellent staff and patient engagement.

    Just in 5 years we got 22 Awards, staff engagement from bottom 20% to top place this year, 450 less patients die each year and we got 220 patient safety champions and financially stable (compared to many FTs). Change starts with all of us. Define your purpose, put patients at the heart of everything you do and look after staff well Happy staff- Happy patients.

    Our next aim is to change and transform elderly care to make sure all our elderly patients get the best and safe care with respect, dignity, humanity, kindness and compassion.

    Love NHS it is a great Institution and together we can make it the safest and the best. NHS has amazing staff it simply needs value based leaders.

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